911 Awareness

10 Things to Know about 911

  1. If you have a newer, GPS equipped cellular phone, we now have the ability to more accurately pinpoint where you are.

  2. Some cellular telephone service providers have enabled 911 calling from an underfunded or zero balance “Pay and Talk” phone. Check with your provider to see if this feature is available to you.

  3. A landline is your best defence when it comes to getting accurate phone number and location information to 911. If you have VoIP, we strongly advise you to become familiar with how to update your new location for times when you move or travel with your phone adapter. Please read the details provided by the VoIP supplier to determine if they are registered and providing true enhanced 911 service. This will avoid delays and possible serious consequences due to delayed or incorrect information in routing your call to the appropriate 911 call centre.

  4. Be prepared to give details! When calling 9-1-1, you will be asked a series of questions about your location and what type of emergency you’re experiencing. The detailed questioning is for your safety and for crews responding to the scene, and also ensures that adequate and proper resources respond to the emergency.

  5. 911 should never be programmed into a speed dial. This prevents accidental dialing of the 911 service.

  6. Do your part to keep 911 phone lines available for emergency calls only.  Become familiar with non-emergency numbers for emergency services (police, fire, ambulance, public works) before you need their services.  911 should never be treated as an information, even for these emergency service agencies.

  7. Never hang up on 911 until the 911 operator tells you to. If you cannot be reached on callback by 911 in the event of an accidental hang up or disconnection, an emergency responder will attend your residence.

  8. Never call 911 to tell us not to come. If you accidentally tripped a fire alarm or smoke detector that is connected to an alarm monitoring company, call the alarm company first to report the false alarm and give them the details. The alarm company will contact 911 to inform them of the false call. If you call 911, the operator has no way of knowing who is calling even with the automatic phone number and location information that is provided to them.
  9. Do you have your home address/phone # clearly marked by all phones? Remember the person calling 911 may be a visitor to your residence or a child who may not know the information.
  10. Remember to ensure that your house number is clearly visible from the street.