Emergency Support Services - Red Cross

Register with the Red Cross for Emergency Support Services

Starting December 15, at the request of Emergency Management BC, the Canadian Red Cross will be providing Emergency Support Services (ESS) to eligible households. Reach out to the Red Cross by visiting in-person at the location(s) listed below or by calling 1-800-863-6582, between the hours of 8 a.m. and 8 p.m. The Red Cross will also have teams available at commercial lodging locations and mobile sites. 

Visit In Person

To register in person, please bring:

Option A:

  • A valid Canadian Driver's License or provincially issued photo ID card that shows the address of your primary residence before you were evacuated.

Option B: 

  • An original copy of a valid passport (Canadian or other) OR
  • a valid and original Canadian Citizenship card with photo OR
  • a valid and original Canadian Permanent Resident card with photo OR
  • a valid Indian Status Card with photo


  • An original copy or email print-out of a utility bill, mortgage or bank statement issued within the last three months OR
  • A property tax assessment, provincial or federal government mail (e.g. tax or benefits document) issued within the last year showing the address of your primary residence before you were evacuated.


Fraser Valley Trade and Exhibition Centre (TRADEX) 
1190 Cornell Street, Abbotsford
Open 11 a.m. to 7 p.m. every day, with the last appointment starting at 6:45 p.m.

Chilliwack Neighbourhood Learning Centre 
46361 Yale Road, Chilliwack 
Open 9:30 a.m. to 6 p.m. every day

Please note: all Red Cross reception centers will be closed on December 24, 25, 26 and 31, 2021 and January 1, 2022.

Learn more https://www.redcross.ca/how-we-help/current-emergency-responses/2021-british-columbia-floods-and-extreme-weather