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There are a number of different ways to pay your utility bill:
- Online through your myFVRD profile using your account number and access code in the top right corner of your utility bill.
- Online banking by adding the Fraser Valley Regional District as a payee.
- By cheque, including the bottom portion of your invoice. Cheques should be made out to Fraser Valley Regional District, 1-45950 Cheam Avenue, Chilliwack, BC V2P 1N6
- In-person: The office is open Monday to Friday from 8:30 am to 4:30 pm, except for statutory holidays. The limit for Visa/MasterCard payments is $1,000.
- Drop off your cheque after hours by using the mail drop slot at the main entrance doors.
Postdated cheques are acceptable.
NSF cheques received will be charged a service fee of $25.00.
Unpaid invoices: Please note that if a utility bill remains unpaid by December 31, the outstanding amount will be transferred to your property taxes.
UPDATE: February 6, 2024
Regrettably, the meter readings in the last quarter of 2023 could not be obtained. In keeping with our standard practice when this occurs, invoices will be estimated using historical water consumption data and then corrected next quarter. As a result, the implementation of the new rate structure for Area D water has been delayed until the next billing cycle.
Why the Rate Structure is Changing?
Starting October 1, 2023, the Area D water residential rate structure bylaw has been updated to adjust for equality amongst all users. In September 2023, the FVRD Board approved this rate change.
What has changed?
It used to be that if you used up to 100 cubic meters (m3), you paid a fixed rate of $69.12. If you used more than that, you paid an extra $0.86 for each additional cubic meter.
The change is that the extra charge for using more than 100m3 has increased to $1.05/m3. The revenue from this change will be used to lower the basic charge that everyone pays.
If you use less than 100m3, you'll likely pay less because the basic charge is lower. If you use more than 100m3, you’ll likely pay more as a result of the increased charge for higher usage.
How does this make it equitable?
Additional revenue from the change in structure will be put towards lowering the base quarterly charge.
Who does this affect?
Most water users on the Area D Water System use less than 100m3 per quarter and are not charged the overage rate.
- Users under the minimum charge can expect to pay less with the lowered minimum charge.
- Users over the minimum charge (consuming more than 100m3/quarter) should expect to pay more with the higher overage rates.