You can self-register for Emergency Support Services (ESS) 24/7 at https://ess.gov.bc.ca/

If you need assistance registering for ESS, contact the BC Evacuee Helpline at 1-800-387-4258 from 7:30 AM to 5:00 PM.

ESS registration is available in-person at Shxwhá:y Village, 44680 Schweyey Road, Chilliwack, from 10 AM to 2 PM, Monday, July 13, to Thursday, July 16.

The Cultural Welcoming Centre at Shxwhá:y Village is open for evacuees from 10 AM to 7 PM, Monday, July 13, to Thursday, July 16.

We understand you have concerns about the things you have left behind. Unfortunately, it is not safe for you to enter an evacuation order area. Only authorized personnel and firefighting crews are allowed to go through the roadblock at this time. RCMP have deployed increased resources to the area to support public safety.

Check DriveBC for up-to-date information on highway road conditions.

BC Wildfire regularly updates its Dashboard with information about wildfires around the Province of British Columbia. You can download the official BC Wildfire Service mobile app for free download in the App Store and on Google Play or visit their website. You can also check out FVRD's Incident Map.

Emergencies are often dynamic, fast-moving events. If you are on Evacuation Alert, this means you should be ready to leave at any moment. Alertable is an emergency notification system that enables the FVRD to send alerts to residents, businesses, and visitors during critical events. Download the free Alertable app for iOS and Android smartphones, Amazon Alexa and Google Assistant home devices. You can also sign up for free email, SMS, and traditional phone call notifications. Alertable will send out a notification if there is an evacuation order. During an evacuation, firefighting personnel and RCMP may knock on doors to evacuate the community. 

For those evacuated, please visit https://ess.gov.bc.ca/ to self-register for Emergency Support Services.

If you require further assistance with BC Services Card verification for ESS, please call 1-800-387-4258.

All evacuees in need of in-person support can go to Shxwhá:y Village, 44680 Schweyey Road, Chilliwack.

The Cultural Welcoming Centre (Shxwhá:y Village) will enable evacuees to register and be referred to service providers for shelter and food.

For the most up-to-date operating hours for ESS assistance, view Question #1.

Emergency Support Services (ESS) provides short-term emergency support and information to individuals and households evacuated due to a nearby hazard or disaster. ESS provides safety-net supports on a case-by-case basis for underinsured people displaced by an emergency.

To determine eligibility for ESS supports, evacuees must connect with an ESS responder at a designated Reception Centre, either virtually or in person, to complete a needs assessment. If deemed eligible, and if proof of address is provided, the evacuee may be issued referral vouchers for one or more of the following emergency supports: food, clothing, lodging, and incidentals.

ESS is a referral-based program and does not provide cash or reimburse evacuees for expenses. Emergency shelter may be provided on cots or air mattresses in open gymnasiums or community centres. If you have been evacuated due to an interface wildfire, contact your home or tenant insurance provider to report the evacuation order and ask about available coverage and supports.

Residents of the FVRD electoral area with a verified address within an evacuation order area may be eligible for remote ESS supports on a case-by-case basis.

During an emergency, hydro is often de-energized to ensure firefighter and first responder safety and to prevent future fire start ups. Residents under evacuation alert should expect intermittent power outages.

Personal emergency preparedness is a high priority when you're on Evacuation Alert. In addition to making sure you have all of the things you might need in the event of an Evacuation Order, you may also want to consider FireSmart actions you can take with your property. Here are some helpful documents that you can use to prepare your property that may help reduce the risk of wildfire. 

Emergency Wildfire Preparedness Checklist [PDF - 87 KB]

Tips for Preparing Your Home [PDF - 543 KB]

Wildland Fire Evacuation Checklist [PDF - 509 KB]

If you are currently receiving ESS support and are still under an evacuation order, additional support is available until July 18, 2026.

• If you received support by e-transfer: No action is required. Your support will be renewed automatically until July 18, 2026. Additional support funds will be sent to your account.
• If you received support through a paper referral: Visit Shxwhá:y Village, 44680 Schweyey Road, Chilliwack, to apply for a new referral.

For any questions or further information, please call the BC Evacuee Helpline at 1-800-387-4258.

If you are in Electoral Area A, call the FVRD EOC Public Information Line at 778-704-0400 or visit fvrd.ca/eoc for information.

If you live on First Nation lands, follow direction from your community leadership.

Not sure which jurisdiction you are in? Use the FVRD Web Map to confirm your location. You can also visit EmergencyInfoBC for current, verified emergency information in B.C.