COVID-19 Information

January 20, 2021

Doing Business With Us During COVID-19

Our office is open on a 'by-appointment’ and limited walk-in basis. As per the Provincial Health Order on November 19, masks are now required for everyone in all public indoor settings. This includes the FVRD office and the Hope & Area Recreation Centre. People who cannot wear a mask or who cannot put on or remove a mask on their own are exempt.

To book an in-person appointment, contact the department directly, or phone reception at 604-702-5000, toll-free at 1-800-528-0061, or by email to info@fvrd.ca

All visitors to our corporate offices will be screened prior to admittance, in view of our on-going commitment to reduce the risk of exposure and transmission of COVID-19. We are asking visitors who are sick, or who may have COVID-19 symptoms to please not attend our offices until they are well.

Please continue to take advantage of the online services and payment opportunities available. Staff are also available via phone, email, and video-conference as an alternative to in-person appointments.

For those visitors who take advantage of coming into our offices, please be aware that we will do our very best to serve you in a timely fashion. All visitors will be asked to maintain physical distance during their visit. 

Contacts

Animal Control 1-844-495-2273
Building Inspection  604-702-5016
Bylaw Enforcement  604-702-5046
Engineering  604-702-5039
Finance  604-702-5037
Human Resources  604-702-5031
IT and GIS 604-702-5061
Legislative Services & FOI Requests 604-702-5023
Parks 604-702-5077
Planning  604-702-5487
Strategic Planning  604-702-5054
Utilities 604-702-5027

Online Services

  • Current Developments: Enquires can be obtained by email from planning@fvrd.ca. Information about current development applications can be found online here.
  • Building Permits and Inspections: Building permits and inspections can be arranged through building@fvrd.ca. Additional info can be found online here.
  • Mapping and Property Information: Mapping and property information is available online here.
  • Zoning and other bylaws are online here.
  • Bylaw Enforcement: Bylaw complaints can be submitted online here.
  • Dog Licences: New dog licences can be purchased here or existing ones renewed here.
  • Bylaw Tickets can be paid online here.
  • Utility Bills can be paid online here.

Board & Committee Meetings

In light of the new Provincial Health Orders that restrict travel in and out of the Fraser Valley Board and committee meetings will be conducted online via Zoom only until further notice. If you have a question about an agenda item please email it to info@fvrd.ca by 1 pm on the day before the meeting. Meeting agendas and webcasts can be found at fvrd.ca/agendas.

Public Hearings

Public Hearings are now being conducted virtually rather than in-person due to the COVID-19 pandemic. Visit the Virtual Public Hearings page to learn more about how you can participate.

Enforcement of Public Health Orders

Local government bylaw officers are now required to assist with the enforcement of public health orders. Read our FAQ's to find out how the FVRD is supporting the enforcement of these health orders to help curb the spread of COVID-19.

Transit Information

BC Transit will be proceeding with the mandatory use of face coverings on all buses across the Province as of August 24, 2020. This includes the transit systems in Chilliwack, Central Fraser Valley, Agassiz, Harrison Hot Springs and Hope. For more information about the mandatory mask policy and BC Transit’s response to COVID-19, please visit bctransit.com/covid19 or call your local transit office at 604-795-3838.

To purchase tickets and passes please visit our Online Store

Regional Parks & Trails

We are currently not accepting bookings for park facilities or conducting park tours due to COVID-19. Thank you for your understanding. 

Community Animal Response and Education Centre (CARE)

The CARE Centre is closed to the public but services remain operational. The CARE Centre is well-stocked and is not accepting donations at this time.

  • Send your adoption enquiries via email to adoptadog@fvrd.ca.
  • Report aggressive dogs, at large and stray dogs, barking or nuisance dogs by emailing animalcontrol@fvrd.ca or phone 1-844-CARE (2273). 
  • Buy a new dog licence online here or renew one here.

Hope & Area Recreation Centre 

As per the Provincial Health Ordermasks are now required while visiting our facility. Masks can be removed while doing physical activity, ensuring 2-metre physical distancing is maintained but must be worn while moving throughout the facility. People who cannot wear a mask or who cannot put on or remove a mask on their own are exempt. Masks must not be worn in the water. 

The Dan Sharrers Aquatic Centre and Fitness Centre are open. Pre-registration is required for all activities. The Arena is open for rentals only at this time.

The Dan Sharrers Aquatic Centre will be reopening with a phased-approach. We are currently in Phase 2.

Phase 1 Lap pool open for length and public swim (4 people per lane)
Phase 2 Leisure pool open for public swim
Phase 3 Swim lessons and aquafit resume
Phase 4 Hot tub, sauna and steam room open (dependant on public health guidelines)

More information can be found on our Hope & Area Recreation Centre page.

Canyon Lanes (Boston Bar Bowling Alley)

Canyon Lanes is open for prescription pickup and water jug refills. Bowling is restricted to groups of up to six people from the same household. All bowling leagues, meetings and events are suspended. For hours of operation, please call 604-867-8800.

Community Access Centre in Deroche

The Community Access Centre is closed to the public.