COVID-19 Information

September 21, 2020

Doing Business With Us During COVID-19

We are pleased to welcome the public back to our corporate office at 45950 Cheam Avenue, Chilliwack on a 'by-appointment’ and limited walk-in basis.  

To book an in-person appointment, contact the department directly, or phone reception at 604-702-5000, toll-free at 1-800-528-0061, or by email to

All visitors to our corporate offices will be screened prior to admittance, in view of our on-going commitment to reduce the risk of exposure and transmission of COVID-19. We are asking visitors who are sick, or who may have COVID-19 symptoms to please not attend our offices until they are well.

Please continue to take advantage of the online services and payment opportunities available. Staff are also available via phone, email, and video-conference as an alternative to in-person appointments.

For those visitors who take advantage of coming into our offices, please be aware that we will do our very best to serve you in a timely fashion. All visitors will be asked to maintain physical distance during their visit. 


Animal Control 1-844-495-2273
Building Inspection  604-702-5016
Bylaw Enforcement  604-702-5046
Engineering  604-702-5039
Finance  604-702-5037
Human Resources  604-702-5031
IT and GIS 604-702-5061
Legislative Services & FOI Requests 604-702-5023
Parks 604-702-5077
Planning  604-702-5487
Strategic Planning  604-702-5054
Utilities 604-702-5027

Online Services

  • Current Developments: Enquires can be obtained by email from Information about current development applications can be found online here.
  • Building Permits and Inspections: Building permits and inspections can be arranged through Additional info can be found online here.
  • Mapping and Property Information: Mapping and property information is available online here.
  • Zoning and other bylaws are online here.
  • Bylaw Enforcement: Bylaw complaints can be submitted online here.
  • Bylaw Tickets can be paid online here.
  • Utility Bills can be paid online here.

Board & Committee Meetings

Board and committee meetings are now being conducted online via Zoom and in-person. If you choose to attend a meeting in person, please be aware that seating is limited and is assigned on a first-come, first-served basis. You will also be screened in accordance with our COVID-19 protocols prior to admittance. If you have a question about an agenda item please email it to by 1 pm on the day before the meeting. Meeting agendas and webcasts can be found at

Enforcement of Public Health Orders

Local government bylaw officers are now required to assist with the enforcement of public health orders. Read our FAQ's to find out how the FVRD is supporting the enforcement of these health orders to help curb the spread of COVID-19.

Transit Information

BC Transit will be proceeding with the mandatory use of face coverings on all buses across the Province as of August 24, 2020. This includes the transit systems in Chilliwack, Central Fraser Valley, Agassiz, Harrison Hot Springs and Hope. Following the guidance of the Provincial Health Office, it is strongly advised to wear face coverings when physical distancing is not possible including on transit vehicles. Exemptions for BC Transit’s mandatory face covering policy include:

  • Anyone with an underlying medical condition or disability which inhibits the ability to wear a mask or face covering;
  • Persons unable to place or remove a mask or face covering without assistance;
  • Children under 5 years of age;
  • Employees working behind a physical barrier or within areas designated for employees and not for public access; and
  • Police, employees, or first responders in an emergency situation.

While face coverings will be mandatory, the policy will be implemented as an educational step without enforcement. The educational position is aligned with TransLink and other transit agencies in Canada. For more information about the mandatory mask policy and BC Transit’s response to COVID-19, please visit or call your local transit office at 604-795-3838.

To purchase tickets and passes please visit our Online Store

Regional Parks & Trails

For 2020, parking passes for Island 22 and Dewdney Regional Parks will not be sold at the FVRD Head Office. Passes are available for purchase at the park Gatehouses only. 

We are currently not accepting bookings for park facilities or conducting park tours due to COVID-19. Thank you for your understanding. 

Community Animal Response and Education Centre (CARE)

Effective Tuesday, March 17 at 5 pm, the CARE Centre is closed to the public until further notice. The CARE Centre is well-stocked and is not accepting donations at this time to maintain social distancing protocols.

  • Send your adoption enquiries via email to
  • Report aggressive dogs, at large and stray dogs, barking or nuisance dogs by emailing or phone 1-844-CARE (2273). 
  • Buy a new dog licence online here or renew one here.

Vedder River Campground

The Vedder River Campground is open with some restrictions in order to comply with COVID-19 safety measures. All site types are now open. 

The following restrictions are currently in effect:

  • The showers and laundry facilities are closed.
  • BC Health Authority guidelines must be followed including gathering size.

These restrictions may be reduced, extended, or modified as needed throughout the season.

Thank you for your patience as we work to keep staff and visitors safe. Please email us at if you have any questions or concerns.

Hope & Area Recreation Centre 

The Fitness Centre is now open. COVID-19 safety measures are in place and pre-registration is required. Learn more here.

The Arena and Dan Sharrers Aquatic Centre remain closed to the public until further notice. 

Club Child

Our after school child care program, Club Child, is now open for the 2020-2021 school year. Learn more about Club Child reopening here.

Boston Bar Bowling Alley

Currently operating one day a week offering prescription pick up, bottled water and food bank services.

Community Access Centre in Deroche

The Community Access Centre is closed to the public.